Returns Policy

Effective Date: 1st January 2025

Company Name: PixelForge

At PixelForge, we aim to ensure customer satisfaction with every purchase. This Returns Policy outlines your rights and our obligations regarding returns, refunds, and exchanges.

1. General Information

1.1 This policy applies to all purchases made through PixelForge, including physical and digital Products.

1.2 By making a purchase, you agree to the terms outlined in this Returns & Refund Policy.

2. Change of Mind Returns

2.1 Returns for physical Products due to change of mind are accepted within 10 days of delivery.

2.2 Items must be unused, unopened, and in their original packaging with all accessories included.

2.3 Customers are responsible for return shipping costs unless otherwise stated.

2.4 Shipping fees are non-refundable.

3. Faulty or Damaged Products

3.1 If a Product arrives damaged, defective, or not as described, please contact us within 7 days of delivery.

3.2 We may request evidence such as photos or videos to assess the issue.

3.3 Approved claims may result in a replacement, repair, or full refund at our discretion.

3.4 Return shipping costs for faulty items will be covered by PixelForge where applicable.

4. Digital Products

4.1 Due to the nature of digital Products (including game keys and downloadable content), refunds are not available once the product has been delivered, accessed, or redeemed.

4.2 If a digital code is faulty or does not work, please contact us for assistance.

4.3 Refunds or replacements for digital Products will only be provided where required under applicable consumer laws.

5. Non-Returnable Items

5.1 The following items are not eligible for return or refund unless defective:

• Digital Products once delivered or redeemed
• Opened or used physical Products
• Custom, personalised, or pre-order Products
• Gift cards or vouchers

6. Refund Process

6.1 Once a returned item is received and inspected, we will notify you of the outcome.

6.2 Approved refunds will be processed to the original payment method.

6.3 Refund processing times may vary depending on your payment provider.

7. Exchanges

7.1 Exchanges are only offered for defective or damaged Products.

7.2 If you require a different item, you may need to return the original Product and place a new order.

8. How to Request a Return

To initiate a return or refund request, please contact us with your order details:

Email: support@pixelforge.com

Phone: 0123 456 789

9. Changes to This Policy

9.1 PixelForge may update this Returns & Refund Policy from time to time.

9.2 Any changes will be posted on our website with an updated “Effective Date.”

9.3 Continued use of our services constitutes acceptance of the updated policy.